How to Delete Your Data
Follow the instructions below to delete your account and associated data from Palette.
Option 1: From Your Account Settings
- Sign in to your account
- Go to Account Settings
- Click on "Delete Account"
- Follow the confirmation steps
Option 2: Contact Support
Email us at support@palette-ai.com with:
- Subject line: "Data Deletion Request"
- Your registered email address
- Brief reason for deletion (optional)
What Gets Deleted
- Account information and preferences
- Created videos and projects
- Usage history and analytics
- Stored images and media files
- Authentication data
Important Notes
- Account deletion is permanent and cannot be undone.
- Deletion process may take up to 30 days to complete.
- Downloaded videos will not be automatically deleted from your devices.
- Shared content may remain accessible through shared links.